FAQ

Question 1

What is ZIZIJA?

Accepted Answer

ZIZIJA is a commission-free service search platform. You can search and choose services yourself, then inquire with merchants directly. ZIZIJA does not recommend services to users, intervene in transactions, or charge referral fees. After a merchant provides contact information, both parties can discuss details off-platform via phone or the WhatsApp icon.

Question 2

Is it really free of referral fees?

Accepted Answer

Yes. ZIZIJA only provides search tools and a platform so you can discover and contact merchants yourself. Cooperation details are agreed between both parties. Because ZIZIJA is not an intermediary and does not intervene, it never charges you any referral fee.

Question 3

Will ZIZIJA recommend suitable merchants for me?

Accepted Answer

No. ZIZIJA is not an agency. It does not recommend or assign merchants for you, and does not guarantee you will find a suitable service. The platform only provides search and filter tools so you can choose merchants and negotiate directly.

Question 4

Do I need to log in before I can search for services?

Accepted Answer

Browsing and searching services does not require login. To send an inquiry to a merchant, you must register and verify a contact phone number. After logging in, you can send inquiries.

Question 5

How do I find a service?

Accepted Answer

On the search page, filter by category, area, price, and other conditions, or type a full sentence. Compare results yourself and send an inquiry to a merchant you like. After the merchant provides contact information, you can contact each other directly off-platform. See “How to Find a Service” for more.

Question 6

What is different about merchants who have completed identity verification?

Accepted Answer

This indicates that the business has passed personal identity document verification, thereby gaining priority ranking. Identity verification (such as HKID verification) is handled by a third-party system; document images and verification details will never be displayed on the business profile or any public pages. Information regarding education, qualifications, and work experience shown on the profile is entirely provided by the business. ZIZIJA does not require businesses to provide or upload any supporting documents. If users wish to verify the authenticity of the listed information, please contact the business directly.

Question 7

How do I contact a merchant?

Accepted Answer

On a service page, choose “Contact Merchant”, fill in and submit the inquiry form (registered users only). Only after the merchant provides contact information can both parties contact each other via phone or the WhatsApp icon; until then, ZIZIJA does not publicly display either party’s phone number.

Question 8

Is there a limit on inquiries?

Accepted Answer

To prevent spam, each user may have up to 10 “Pending” inquiries at the same time. When a merchant confirms the contact exchange, declines, an inquiry expires, or you use “Recall inquiry”, that slot is freed. You do not need to complete a review to use it again.

Question 9

What happens after I send an inquiry?

Accepted Answer

After you send an inquiry, the merchant may confirm the contact exchange or decline. After the merchant provides contact information, both parties can contact each other directly. Either party may then tap “Confirm Service Status” and choose “Service Completed” or “Did Not Proceed”. The result cannot be changed after submission. After confirming, you can write a review.

Question 10

Can I add direct contact details in my profile bio or uploaded photos?

Accepted Answer

No. To prevent misuse or harassment, users and merchants must not publicly display direct contact details (such as phone, email, website, or social accounts) on a profile in any form, including text or images. Contact options are opened via icons to the other party only after a merchant provides contact information.

Question 11

When and who will charge me?

Accepted Answer

Registration, search, and sending inquiries on the platform are completely free. When and how service fees are charged is agreed between you and the merchant. ZIZIJA does not intervene and does not charge users.

Question 12

How do reviews work?

Accepted Answer

After you tap “Confirm Service Status” and submit the result, the system immediately asks you to “Write a review”. You do not need to wait for the other party to confirm first—whoever confirms first can review first. You can review a service (stars and text). When a merchant reviews you, they can only choose stars and tags—not free-text—to protect privacy. Also, on a merchant’s review thread about you, others can comment only after you reply first. You can also use “Invite to review”. Honest reviews help build reputation for both sides on the platform.

Question 13

Can I look for services and also offer services?

Accepted Answer

Yes. While looking for services as a personal user, you can create your own business profile in the same account. See “FAQ for Merchants” for details.

Question 14

What if something goes wrong along the way?

Accepted Answer

If a dispute arises during an inquiry or transaction, speak with the other party first. You may also submit a complaint on the platform, or block them to stop any improper harassment.

Question 15

What is ZIZIJA?

Accepted Answer

ZIZIJA is a commission-free service search platform. You can register for free, create a business profile, and promote your services. Users search, choose, and inquire with you directly. ZIZIJA does not intervene in transactions and takes no commission. When you receive an inquiry, you decide whether to confirm the contact exchange so both parties can contact each other and discuss details.

Question 16

Is it really commission-free?

Accepted Answer

Yes. Registering as a merchant and creating your first service is completely free. ZIZIJA offers different merchant plans for different needs, but no matter which plan you choose or how many services you list, ZIZIJA never takes a commission on any deal. Service fees are settled directly between both parties; income goes entirely to the merchant.

Question 17

Will ZIZIJA recommend me to suitable users?

Accepted Answer

No. ZIZIJA is not an agency. It does not assign merchants to users, and does not guarantee you will receive inquiries. The platform only provides search tools so users choose merchants themselves. Control stays with both parties.

Question 18

How do I become a merchant and list services?

Accepted Answer

Register for free as a merchant, create your first business profile, add at least one service with complete details, and that service can appear in the public directory. The free plan uses basic ranking and basic data.

If you already have a user account, go to Settings and choose Create New Business.

Question 19

What if I offer services in more than one category?

Accepted Answer

Free plan: up to 1 searchable service per profile. Paid plans: more services on the same profile, plus identity verification, higher ranking, and advanced data. To run multiple independent brands/profiles, use “Create New Business” separately (after free quota is used, extra profiles need a paid plan). Separate profiles and categories by actual business so users can find you.

Question 20

Can I put unrelated businesses into the same free profile and service?

Accepted Answer

Not recommended. Separate profiles or services by business, with clear categories and content, so users can search and compare. Cramming unrelated services into one listing confuses information and makes you harder to find.

Question 21

Can I add direct contact details in my profile bio or uploaded photos?

Accepted Answer

No. To prevent misuse or harassment, merchants and users must not publicly display direct contact details (such as phone, email, website, or social accounts) on a profile in any form, including text or images. Contact options are opened via icons to that user only after you provide your contact information.

Question 22

How do I receive inquiries?

Accepted Answer

When a user sends an inquiry, you get a notice on the Contact page (and outbound notice if email or WhatsApp is verified). You may confirm the contact exchange or decline. After you provide your contact information, both parties can discuss via phone or the WhatsApp icon.

Question 23

If a deal succeeds, when and who pays me?

Accepted Answer

ZIZIJA does not intervene in transactions and does not collect service fees. You and the user agree on timing, method, and amount, and you collect payment directly.

Question 24

How do reviews work?

Accepted Answer

After you tap “Confirm Service Status” and submit the result, you can “Write a review” right away. You do not need to wait for the other party to confirm first. When you review a user, you can only choose stars and tags—not free-text or images—to protect user privacy. Until the user replies on that review thread, others (including you) cannot comment on it. Honest tag reviews help build reputation; you can also “Invite to review”.

Question 25

How do I upgrade?

Accepted Answer

After logging in, go to “Change Business Plan” in the profile menu and choose a paid plan to list more services and get advanced data. Showing as identity verified, and priority ranking, take effect only after you pay and complete identity verification. Upgrading without verification does not show you as identity verified.

Question 26

What is different about merchants who have completed identity verification?

Accepted Answer

Paid merchants who complete identity verification are shown as identity verified and get priority ranking, but verification is not a listing gate. Identity verification is handled by a third-party system; document images and verification details are not shown on the profile or any public page. You may fill in and publish education, major, and similar bio details yourself; the platform does not require uploading education or certificate files. If you need to show other proof to users, provide it yourself after you provide your contact information.

Question 27

While offering services, can I also look for services like other users?

Accepted Answer

Yes. Merchants can choose “Create Personal Profile” in settings and look for services as a user in the same account. See “FAQ for Users” for details.

Question 28

What if something goes wrong along the way?

Accepted Answer

If a dispute arises during an inquiry or transaction, speak with the other party first. You may also submit a complaint on the platform, or block them to stop any improper harassment.