FAQ
ZIZIJA is a commission-free service search platform. You can search and choose services yourself, then inquire with merchants directly. ZIZIJA does not recommend services to users, intervene in transactions, or charge referral fees. After a merchant provides contact information, both parties can discuss details off-platform via phone or the WhatsApp icon.
Yes. ZIZIJA only provides search tools and a platform so you can discover and contact merchants yourself. Cooperation details are agreed between both parties. Because ZIZIJA is not an intermediary and does not intervene, it never charges you any referral fee.
No. ZIZIJA is not an agency. It does not recommend or assign merchants for you, and does not guarantee you will find a suitable service. The platform only provides search and filter tools so you can choose merchants and negotiate directly.
Browsing and searching services does not require login. To send an inquiry to a merchant, you must register and verify a contact phone number. After logging in, you can send inquiries.
On the search page, filter by category, area, price, and other conditions, or type a full sentence. Compare results yourself and send an inquiry to a merchant you like. After the merchant provides contact information, you can contact each other directly off-platform. See “How to Find a Service” for more.
This indicates that the business has passed personal identity document verification, thereby gaining priority ranking. Identity verification (such as HKID verification) is handled by a third-party system; document images and verification details will never be displayed on the business profile or any public pages. Information regarding education, qualifications, and work experience shown on the profile is entirely provided by the business. ZIZIJA does not require businesses to provide or upload any supporting documents. If users wish to verify the authenticity of the listed information, please contact the business directly.
On a service page, choose “Contact Merchant”, fill in and submit the inquiry form (registered users only). Only after the merchant provides contact information can both parties contact each other via phone or the WhatsApp icon; until then, ZIZIJA does not publicly display either party’s phone number.
To prevent spam, each user may have up to 10 “Pending” inquiries at the same time. When a merchant confirms the contact exchange, declines, an inquiry expires, or you use “Recall inquiry”, that slot is freed. You do not need to complete a review to use it again.
After you send an inquiry, the merchant may confirm the contact exchange or decline. After the merchant provides contact information, both parties can contact each other directly. Either party may then tap “Confirm Service Status” and choose “Service Completed” or “Did Not Proceed”. The result cannot be changed after submission. After confirming, you can write a review.
No. To prevent misuse or harassment, users and merchants must not publicly display direct contact details (such as phone, email, website, or social accounts) on a profile in any form, including text or images. Contact options are opened via icons to the other party only after a merchant provides contact information.
Registration, search, and sending inquiries on the platform are completely free. When and how service fees are charged is agreed between you and the merchant. ZIZIJA does not intervene and does not charge users.
After you tap “Confirm Service Status” and submit the result, the system immediately asks you to “Write a review”. You do not need to wait for the other party to confirm first—whoever confirms first can review first. You can review a service (stars and text). When a merchant reviews you, they can only choose stars and tags—not free-text—to protect privacy. Also, on a merchant’s review thread about you, others can comment only after you reply first. You can also use “Invite to review”. Honest reviews help build reputation for both sides on the platform.
Yes. While looking for services as a personal user, you can create your own business profile in the same account. See “FAQ for Merchants” for details.
If a dispute arises during an inquiry or transaction, speak with the other party first. You may also submit a complaint on the platform, or block them to stop any improper harassment.