FAQ
ZIZIJA is a commission-free service search platform with an open service directory. You can search, filter, and compare listed services yourself, then send an inquiry. The platform does not find people for you, take a service commission, or handle service payments. After a Merchant accepts your inquiry, both of you can contact each other through a verified phone number or WhatsApp.
Yes. The platform does not take a service commission from Members or Merchants, and does not handle service payments. Fees are agreed and paid between the two of you.
No. The platform does not search for or assign people on your behalf, and does not guarantee that you will find a suitable service. Use search and filters, choose for yourself, then contact directly.
On the search page you can filter by category, area, price, and other conditions, or type a full sentence. The directory only shows listed services. You compare them and decide who to contact.
You can browse and search without logging in. To send an inquiry to a Merchant, you must sign in with a Personal Profile and verify a contact phone number.
On a service page, choose Contact Merchant and submit the inquiry form. Only a Personal Profile can send an inquiry. After the Merchant accepts, both of you can contact each other through a verified phone number or WhatsApp. Phone numbers are not shown publicly.
After you send an inquiry, the Merchant may accept or decline. Once accepted, you can contact each other directly. When the service is finished or cancelled, both sides close that inquiry. Open inquiries are listed on the Contact page.
Search and inquiries are free to use on the platform. Service fees are settled directly with the Merchant. The platform does not collect or handle those payments.
After both sides close the inquiry, you may write a star rating. A rating that has not been submitted is not counted. Ratings appear on the relevant profile and service.
If a dispute arises, speak with the other party first. You may also submit a complaint from the related inquiry, service, or profile, or block them to stop new inquiries. The platform does not arbitrate transactions.